Restore a Suspended User from your Admin Console

Restore a Suspended User from your Admin Console

Restore a suspended user

As an administrator for your organization's Google Workspace or Cloud Identity service, you can restore suspended user accounts that were:

Suspended by you or another administrator to temporarily block their access.
Automatically suspended by Google systems for being at risk.
Temporarily restricted from using their Gmail account for exceeding account limits (Google Workspace only).
Automatically suspended from Gmail for potential spam abuse (Google Workspace only).

Once restored, users can sign in and access all their services and data.

Restore an individual user

  1. To continue, switch to an administrator account. This (  will open the Google Admin console.
  2. From the Admin console Home page, go to Users.
  3. Above the Users list, click Add a filter and choose User status.

    The cursor points to the Add a filter option at the top of the Users list.
  4. Check the Suspended box and click Apply.
  5. In the Users list, hover over the suspended user and click Moreand thenReactivate.


      You can also find this option at the left of the user's account page.
  6. To confirm, click Reactivate.

    Note: If the Reactivate option isn't available, check More suspension reasons and their recovery options below for possible reasons.

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