Restore a Suspended User from your Admin Console

Restore a Suspended User from your Admin Console

Restore a suspended user

As an administrator for your organization's Google Workspace or Cloud Identity service, you can restore suspended user accounts that were:

Suspended by you or another administrator to temporarily block their access.
Automatically suspended by Google systems for being at risk.
Temporarily restricted from using their Gmail account for exceeding account limits (Google Workspace only).
Automatically suspended from Gmail for potential spam abuse (Google Workspace only).

Once restored, users can sign in and access all their services and data.

Restore an individual user

  1. To continue, switch to an administrator account. This (https://admin.google.com)  will open the Google Admin console.
  2. From the Admin console Home page, go to Users.
  3. Above the Users list, click Add a filter and choose User status.

    The cursor points to the Add a filter option at the top of the Users list.
     
  4. Check the Suspended box and click Apply.
  5. In the Users list, hover over the suspended user and click Moreand thenReactivate.

    Reactivate

      You can also find this option at the left of the user's account page.
  6. To confirm, click Reactivate.

    Note: If the Reactivate option isn't available, check More suspension reasons and their recovery options below for possible reasons.


    • Related Articles

    • Restore a Recently Deleted User from your Admin Console

      Restore a recently deleted user You can restore a user account (including administrator accounts) up to 20 days after deleting it. After 20 days, the data is gone and Google Workspace support can’t restore it, either. See Delete a user from your ...

    • Reset User Password from your Admin Console

      Reset a user's password If a user forgets the password for their managed Google account (for example, their Google Workspace or Cloud Identity account), or if you think their account has been compromised, you can reset their password from the Google ...

    • Add New User Account from your Admin Console

      Add a user account to your Admin console  Tip: Try the Home page quick link. On your Admin console Home page, click Add a user, and go to step 5 below. First switch to an administrator account. This will open the Google Admin Console. From the Admin ...

    • Make a User an Admin

      Make someone else in your Google Workspace account an administrator to help you perform management tasks in your Google Admin console. This way, if you’re busy or on vacation, someone else can help with tasks like resetting passwords and adding or ...

    • Generate DKIM Records from your Admin Console

      Generate the DKIM for outgoing email You must be signed in as a super administrator for this task. To continue, switch to a super administrator account. This (https://admin.google.com) will open the Google Admin console. Switch to the super ...